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Terms Conditions You Accept When Opening Your Account

These terms set out how you use New Lucky — what happens when you deposit via bKash, Nagad or Rocket, how we handle your account, and what you agree to when you place a bet or spin a slot.

Account responsibilityDeposit & withdrawal rulesBet settlement termsPlatform access limitsDispute resolution

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What You Agree to When You Use New Lucky

New Lucky Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account means you accept these terms in full. We operate New Lucky for users in Bangladesh regions where online betting is permitted under local law — if your region does not allow it, you must not register. You confirm you are at least eighteen

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years old and that all information you provide during registration is accurate. Your account is personal to you; sharing login credentials or letting someone else use your account breaks these terms and we will close the account without notice. When you deposit using bKash, Nagad, Rocket
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or bank transfer, you confirm the funds are yours and that the payment method is registered in your own name. We process withdrawals to the same method you used to deposit, and we may ask for identity documents or wallet screenshots to verify ownership before releasing
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funds. You agree to use the platform for personal entertainment only — no commercial betting, no arbitrage, no bonus abuse, and no automated tools or bots. If we detect suspicious patterns, collusion with other accounts, or activity that violates fair-play standards, we reserve the right to
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void bets, forfeit winnings, and close your account. All bets are final once confirmed; you cannot cancel or change a bet after placement. We settle sports bets according to official results published by the governing body of each league or match, and we settle casino game
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rounds according to the outcome generated by the game provider. Disputed outcomes are reviewed within seven business days, and our decision is final. We may update these terms from time to time; continued use of your account after an update means you accept the new version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS HELP

Where to Ask About These Terms

If any clause in these terms is unclear or you need to report an issue with your account, our support desk is the first point of contact. We handle questions about Deposit references, withdrawal verification, bet disputes and account restrictions through the same channels. Reach us by live chat during peak hours or email us for a response within one business day.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page and describe your terms question. Our team will pull up your account history and walk you through the relevant clause or process.

Email Support

Send your account number and a description of the issue to our support address. Include screenshots if you are disputing a bet settlement or withdrawal hold — we reply within one business day.

FAQ Library

Browse our frequently asked questions below for instant answers on account rules, payment terms, and bet settlement policies before reaching out to the team.

HOW WE OPERATE

Account Security and Data Under These Terms

We secure your account with two-factor authentication and encrypt all payment data — your bKash, Nagad and Rocket transaction details are never stored in plain text. We collect only the information needed to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering checks where required by local regulation. You can request a copy of your personal data or ask us to delete your account by contacting support; deletion requests are completed within fourteen days and all associated bet history is anonymized. We use session cookies to keep you logged in and functional cookies to remember your language and display preferences — no third-party advertising trackers.

Identity Verification

We may ask for a photo ID and a selfie holding the ID when you request your first withdrawal, or if we detect unusual login locations. This protects your account from unauthorized access.

Payment Method Ownership

Withdrawals go only to the bKash, Nagad or Rocket number you used for your last deposit. If you need to switch wallets, deposit from the new wallet first so we can verify you own it.

Data Retention

We keep your account records and bet history for five years to comply with financial and dispute-resolution obligations, then anonymize the data. You can request early deletion by closing your account permanently.

Cookie Control

Session and preference cookies are essential for the platform to work. We do not use tracking cookies for advertising. You can clear cookies from your browser settings anytime without affecting your account.

Terms & Conditions FAQ

No. One account per person is the rule. If we find duplicate accounts linked by payment method, device or IP address, we will close the duplicates and forfeit any balances or winnings.

We will ask you to verify ownership of the wallet before processing any withdrawal. If you cannot prove the wallet is yours, we may return the deposit and close your account to prevent payment fraud.

No. All bets are final once confirmed. Check your selection and stake carefully before you hit confirm — we do not reverse bets except in cases of obvious platform error, which are rare.

We follow the official result published by the league or governing body. If a match is abandoned or postponed, we void the bet and return your stake unless the league rules count partial results as final.

Contact support immediately with proof of your new wallet and your identity documents. We will update your payment method on file after verification, then you can deposit from the new number and request withdrawals to it.

Yes. When we update terms, we post a notice in your account dashboard and send an email to your registered address. Continued use of your account after the update means you accept the new terms.

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