Reference

Privacy Policy for New Lucky

We collect, store and protect the information you share when you open an account, make deposits through bKash, Nagad or Rocket, and use our lobby.

Account data protectedPayment details encryptedCookie consent managedDeletion requests honouredBangladesh support access
New Lucky Privacy Policy for New Lucky
DATA SECURITY

How We Protect Your Information

Your account password is hashed before storage so even our staff cannot read it. Payment transactions with bKash, Nagad and Rocket go through encrypted channels that meet industry security standards. We log access to sensitive data and restrict it to employees who need it for account verification, payout processing, or compliance checks. Cookies are set with secure flags when you browse over HTTPS, and third-party analytics scripts are limited to anonymous session data only.

Encrypted Storage Personal details, payment records and game history are stored in encrypted databases. Access requires two-factor authentication for our operations team, and logs are reviewed regularly for unauthorised attempts.
Cookie Control Essential cookies keep you logged in and remember your language choice. Optional analytics cookies track which games are popular so we can improve the lobby. You can disable analytics cookies in Account Settings without affecting login or gameplay.
Payment Privacy We store your bKash, Nagad or Rocket transaction reference to match deposits and withdrawals, but we do not store your wallet PIN or full mobile number. The payment provider handles sensitive credentials on their own secure systems.
Data Retention Account records remain accessible while your account is open. After closure, we keep transaction logs for the period required by financial regulations, then delete personal identifiers. You can request earlier deletion by contacting support.
POLICY CONTACT

Privacy Questions and Requests

If you want to see what data we hold, correct an error in your records, or request deletion after closing your account, reach us through any of these channels. Our team reviews data requests within a few business days and confirms the action taken. For urgent account access issues, live chat is faster than email.

Team online

Live Chat

Open the chat icon in the bottom corner of any page. Privacy requests are routed to our compliance team, who confirm your identity and process the request within two to three business days.

Email Support

Send your request to the support address shown in your account settings. Include your registered mobile number so we can verify ownership. We reply with confirmation and a timeline for completing your request.

Account Settings

Log in and open Account Settings to manage cookie preferences, adjust marketing opt-ins, and download a copy of your transaction history. Deletion requests still require contacting support directly.

Privacy Policy FAQ

We collect your mobile number, email address and password at registration. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount. Game activity and support messages are also logged for account verification.

Yes. Contact support through live chat or email with your registered mobile number to verify your identity. We send a copy of your account data, transaction history and support records within a few business days.

We retain transaction logs for the period required by financial regulations after closure, then delete personal identifiers. If you want earlier deletion, submit a request through support and we process it as allowed by applicable law.

We share payment transaction references only with bKash, Nagad, Rocket or the bank processing your deposit or withdrawal. We do not sell your information to marketing companies or other third parties outside the payment flow.

Log in and open Account Settings to see cookie preferences. Essential cookies for login and language stay enabled. You can disable optional analytics cookies without affecting gameplay. Changes apply across all devices where you are logged in.

Deletion requires closing your account first. Once closed, we delete personal identifiers after the regulatory retention period. If you want to keep your account open but correct an error in your records, contact support with the details.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.